ARTICLE XII
Parent Complaints

A. Substantive verbal and/or written complaints by a parent against a Teacher shall be called to the attention of the Teacher in a timely manner. Teachers and administrators shall work together in the resolution of any formal parent or student complaints. It is recommended that the parent be advised to follow proper channels in resolving alleged complaints. In all cases the parent(s) will be encouraged to discuss the issue first with the Teacher. This article shall not apply to matters involving allegations of criminal misconduct.
 
B. The procedure, as outlined below, will be followed when a parent makes a written complaint about a Teacher.
 
1. The administrator shall provide the Teacher with a copy of any written complaint within five (5) school days of having received the complaint.
 
2. The administrator will confer with the Teacher to determine the nature and accuracy of the complaint.
 
3. The administrator will determine the need for a meeting to gain additional information, clarification, or interpretation.
 
4. If the parent does not want to meet first with the Teacher concerning the written complaint, the administrator will request a meeting with both the parent and the Teacher. In the event this meeting cannot be arranged the administrator will hold separate meetings with the Teacher and the parent prior to taking action on the complaint.
 
5. Prior to meeting with the parent(s) a meeting may be scheduled between the administrator, Assistant Superintendent for Personnel (or designee), Teacher, and CTC representative to discuss the issues. A Teacher may have an Association representative accompany them at meeting(s) regarding a complaint against the Teacher.
6. The Teacher will have the right to examine and attach any dissenting material to parent complaints placed in the official personnel file.
 
7. The Teacher will sign any statement placed in the official file regarding parent complaints. The Teacher's signature will confirm only that the Teacher has seen the statement and does not indicate agreement that the Teacher concurs with statement.